Support from DP Software is the same for CD and download. We only speak English but will attempt to support other languages using Google translate. Some of our non English language distributors may choose to attempt support directly in their language or to translate for us - but only for their own customers.
The manual is supplied as a PDF file in all versions but there is an additional colour printed copy with the English and German CD and USB versions. In the USA, the CD versions are sold without a box and the front cover of the manual is a colour picture instead. In the UK, we now use a slim box which fits a standard letter box. In Germany the boxes are the older thick style.
All versions contain English and German PDF files. The "Broderi" version sold in Denmark and Norway also contain the Danish and Norwegian PDF files but there is no printed version of these and the program is sold in a DVD style box for the CD or blister pack for the USB stick.